Original prices on SeatGeek are also listed at check-out in fine print and are similarly inconsistently disclosed, as are Vivid Seats’. StubHub has face value disclosed at the end of a purchase in fine print that requires a customer to hover over with their mouse or click on their phone to see, and while some tickets did reveal the face value, many ticket listings Rolling Stone reviewed didn’t disclose the original ticket price. Ticketmaster lists the original price at check-out time, while AXS reveals the original price after clicking on a ticket, but before checkout. (Ticketmaster’s president Mark Yovich tells Rolling Stone an order fee can’t be calculated until a customer selects how many tickets they’re buying.)īeyond the all-in prices, nearly all of the secondary platforms aren’t regularly disclosing tickets’ original face value only Ticketmaster and AXS, the two largest primary ticket providers, appear to be consistently complying with that law. Ticketmaster appears to tack on a nominal fee on some orders that adds a couple dollars more to the price listed before checkout. While SeatGeek immediately shows the all-in price on its website, on its mobile app, the company only shows fees immediately if customers turn the filter on, but that filter button isn’t visible without scrolling. For some of AXS’s New York events, all-in prices are shown right away, while at others like for multiple shows at Terminal 5, customers initially see a cheaper price before seeing the price with fees at the next window. StubHub and Vivid Seats, for instance, initially list a lower price when buying tickets to events, but only show the cost with fees when a user clicks on the tickets before heading to check out. Either you’re showing all-in prices, or you’re disclosing the face-value prices, or you’re not.” I think are testing the boundaries of what they can get away with. “There is no gray area here, it’s black and white. “There is a lot of non-compliance there, no question about it,” Skoufis says. James Skoufis, a New York state senator who was active in authoring the new legislation, says he’s been in contact with the New York Attorney General’s office in recent weeks to further raise the need to enforce the law. Rolling Stone went through the purchasing processes across Ticketmaster, AXS, StubHub, Vivid Seats and SeatGeek, finding that most of the ticketing companies at minimum employ policies that don’t reflect the spirit of what the lawmakers intended and at worst may have defied some of the new statutes. But in the two months since the law went into effect, many of the biggest ticket marketplaces in the live industry aren’t following the new law, a state senator influential in its passing says. The state also declared that resellers have to disclose the tickets’ original face value when customers buy on the secondary market instead of from the original seller. New York passed one of the more consumer-friendly sets of ticket legislation in the United States in years over the summer, when the state declared that all ticket sellers must provide their fees up-front rather than hide them at the end of a purchase.
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